Good processes are the key to good ITAM – whether it’s maintaining accurate data, improving your request process to ‘be more Amazon’, or being confident you are complying with the terms & conditions of contracts, defining and implementing top quality processes is a skill every IT Asset Manager needs to develop.
By the end of this course you will understand why defining processes are key to good ITAM. You will understand how to run a process workshop, how to develop stakeholder stories, and how to design the Deming cycle (plan, do, check, act) into your processes to ensure ongoing quality and process improvement as well as build high performing workflows and automation.
Assessment consists of an assignment an exam. This course provides 1 credit towards the IT Governance Practitioner certificate.
Course pre-requisites and prior experience
Accessing the course
Workshops are held remotely and you will need to access the Microsoft Teams meeting and Mural Virtual Whiteboard during the sessions.