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Define An ITAM Process Masterclass

£595.00 + VAT

We’ll teach you how to define best practice processes for YOUR organisation

Description

Good processes are the key to good ITAM – whether it’s maintaining accurate data, improving your request process to ‘be more Amazon’, or being confident you are complying with the terms & conditions of contracts, defining and implementing top quality processes is a skill every IT Asset Manager needs to develop.

By the end of this course you will understand why defining processes are key to good ITAM. You will understand how to run a process workshop, how to develop stakeholder stories, and how to design the Deming cycle (plan, do, check, act) into your processes to ensure ongoing quality and process improvement as well as build high performing workflows and automation.
Assessment consists of an assignment an exam. This course provides 1 credit towards the IT Governance Practitioner certificate.

Course outcomes
During the workshop we will do a deep dive into the structure of an ITAM process and learn how to run a process workshop to define and document quality processes. You will learn a number of techniques that will allow you to work with stakeholders to define high quality processes that can be maintained, improved and automated over the long term.

 

Course structure
The course consists of 2 x 3 hour workshops with an assignment and exam to be completed in your own time.

 

Course pre-requisites and prior experience
This is an advanced course – you should have a basic understanding of SAM and ITAM as well as adjacent disciplines such as information security and procurement.

 

Accessing the course
Each workshop will have a maximum of 8 students.
Workshops are held remotely and you will need to access the Microsoft Teams meeting and Mural Virtual Whiteboard during the sessions.

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