Description
Building upon the SAM Foundation kit, if an organization wishes to move to a progressive definition of SAM then the remaining 16 processes in the advanced kit will support this goal. Money talks, and being able to converse with other areas of the business that don’t speak IT requires IT to speak cash! The Deming Cycle is introduced as part of maintaining a Management Systems Standard (which ISO 19770-1: 2017 is) The Plan-Do-Check-Act cycle, combined with the suggested KPIs included in the kits will have you repairing SAM faults in real time – not reverse engineering a red or black figure at the bottom of an ELP.