This process is all about the benefits of refreshing the hardware on your IT estate.

This process ensures that equipment is deployed efficiently and in line with organisational service management policies and processes.

Given the information security implications of the loss or theft of equipment containing sensitive personal or commercial information, this process is one of the most important hardware asset management processes.  

This process covers two steps in the asset lifecycle – that of decommission and disposal. It is also used when leased equipment is due to be returned to the vendor.

An efficient asset repair process should aim to minimise the Total Cost of Ownership (TCO) of the equipment, ensuring that an asset is only repaired if it is economical, and that assets are repaired and returned to service in a timely manner.

This process is all about how a pool of loan equipment can be a useful way to get more value from older equipment.

A key element of this process is the development of exception reports that allow equivalent data-sets to be compared to identify discrepancies between the reports.