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Building the ITAM Accelerate Cloud Lifecycle Management Process Kit

We started at the beginning of the lifecycle, with Provisioning and Orchestration, and almost immediately found ourselves heading into some pretty dark technical waters. Cloud provisioning, permissions, blueprints, tags, refresh cycles… this was not our natural habitat. Luckily, we had help. Technical reality checks (thank goodness) We were incredibly fortunate to have Dr Tim Payne…

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IN CONVERSATION WITH: Alex Cojocaru

ITAM Accelerate: You’ve publicly committed to safe, controlled, transparent AI. Can you talk about what “controlled AI” means in practical terms and how IT asset managers should apply these principles for themselves as they explore the benefits of AI in their own organisation and practice? Alex Cojocaru: Controlled AI means designing systems where autonomy is…

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Awareness and Communication Process

Success in ITAM doesn’t just come from great tools—it comes from great communication. Our latest video explores how to build an effective ITAM communications plan that keeps everyone aligned, engaged, and informed. Whether you’re rolling out new processes or celebrating wins, your messaging matters. When stakeholders understand how their actions contribute to ITAM success, momentum…

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Getting process maturity just right

Rory and I have had a lot of discussions over the years about process maturity – the ability to operate processes that produce high quality, consistent outputs, time after time. It sounds desirable, but in order to achieve this you need to have well-documented, change controlled processes, which are systematically measured and improved. This can take quite a lot of time and effort!

Software Approvals Process

The Software Approval Process ensures that all software titles align to the organisation’s enterprise technology framework (ETF), do not pose an information security risk, will not cause any technical problems, for instance because of application or hardware incompatibilities, and has an appropriate management or service wrap to support it.